Jan 28, 2023

Reimagining Patient Engagement in the Digital Era

  • By AALIYA,
Reimagining Patient Engagement in the Digital Era

Following the Coronavirus pandemic, the global healthcare market has perhaps undergone the most significant paradigm shift than any other industry. The outbreak has forced healthcare to adjust practically all its functions and create patient engagement, from postponing elective surgery to dealing with scarcities of supplies and hospital wards.

The pandemic heightened the requirement to increase patient engagement, promote touchless verification and authentication, and respond quickly to emerging digital care needs. While electronic health records (EHRs) are incredibly effective as record-keeping tools, many institutions are trying to enhance their strengths with electronic intake solutions that promote patient engagement.

Healthcare organizations at all levels are implementing smart automation to speed up the patient onboarding process, improve current workflows for no-contact encounters, and boost total provider capacity. Thus, the healthcare market has begun to see patient engagement as a significant strategic edge.

Smart Intake and Care of Patients

It all begins with creating the right environment for patients as soon as they walk into the hospital ward. Healthcare administrators must consider the room to be the patient’s place and use technology to benefit the patient.

Advanced patient engagement technologies may call an admitted patient by their name and tailor their treatment by offering personalized learning, amusement, and leisure. They may also turn passive equipment like the hospital room television into an interactive system that makes everything available at the fingertips of the patient. Furthermore, individuals can raise questions, express issues, and plan for release with the help of an increased knowledge base.

It’s an easy mechanism to provide a sick person with more meaningful contacts while deepening connections, generating trust, and promoting loyalty.

Improved Relations between Clinicians and Patients

To close the engagement divide, technology must be capable of supporting the healthcare team’s particular demands and workflows. Daily administrative duties like assigning and recording instructional content, maintaining dry-erase boards, and managing support inquiries can take up a physician’s whole day.

Patient engagement solutions may work with technology today like RTLS to instantly show the name, image, and description of new members included in the healthcare team on the television or smart whiteboard. By reducing administrative inefficiency and allowing physicians to practice at the height of their license, the medical technique offers excellent ability to improve clinician-patient relationships, providing patients with a stronger feeling of comfort.

Efficient Discharge Planning

Eliminating gaps in knowledge and guaranteeing patients are well-informed before leaving can help prevent costly rehospitalizations. Clinicians must incorporate discharge planning throughout the treatment spectrum to enhance health outcomes and think ahead effectively.

Discharge planning begins at the time of registration and extends throughout the duration of inpatient care. Providers with access to an informative patient engagement interface may use patient information from numerous channels to speed up the release process, assure correct transfer of information, enhance post-discharge results, and increase the quality of patient experience.

Paperless Distribution of Knowledge

Instead of requiring a caregiver to deliver a heavy stack of papers to be signed and discharge educational resources to be read when a patient is admitted to the hospital, the overall process may be digitized and paperless.

Clinicians may now prescribe easy-to-understand clips for individuals to view on their devices at the comfort of their bed. Patients may watch the clips whenever and however they like, allowing for the vital repetition needed for understanding and retention, as well as reducing critical learning voids.

The hospital readmission proportion can be lowered, and the likelihood of favorable outcomes be increased when patients are discharged from the hospital with more knowledge than when they came.

Extensive Feedback

Healthcare practitioners having access to clinical input is another critical strategy to bridge the patient engagement gap.

Individuals and families value access to treatment, contact with clinicians, and the willingness to help care staff, therefore surveys launched using patient room technology concentrate on several facets of the patient care affair that are essential to them. The questionnaires enable patients to speak openly about their experiences without fear of upsetting those on duty or delivering constructive feedback.

Timely Addressal of Patient’s Needs

Additional requirements, such as cleaning, can influence patient happiness. Real-time assessments provided to the beds regularly or prompted by an incident allow the facility to serve the individual requirements of its patients better or conduct faster service recovery.

Patient engagement systems can also connect to the facility’s management systems, allowing patients to customize their surroundings to their likings, like room temperature or shades. Hospitals minimize waiting times, improve demand accuracy, and enable nurses to focus on clinical concerns by forwarding patients’ demands to the appropriate department.

Also Read: How is Artificial Intelligence in Healthcare Shaping Patient Engagement?

Final Words

There are several patient admission management solutions available nowadays. On the other hand, most healthcare systems lack the ambition or resources for the extensive IT deployments or workflow disruptions that these solutions necessitate.

Effective patient engagement isn’t any longer only a commercial concern for modern healthcare; it’s also a moral necessity. The providers are overworked, and the infrastructure is overburdened. Consumers in the healthcare industry want it to move quickly and develop. Dynamic patient technologies provide a way ahead, delivering much-needed productivity to our clinicians’ everyday activities and offering patients with both the solace and knowledge they require at their most trying moments.

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